General Terms and Conditions (GTC]

1.1 These General Terms and Conditions (GTC] govern the contractual relationship for the use of the software "BusWay" (hereinafter "Software" or "Service"] between the provider BusWay (hereinafter "Provider"] and the customer.

1.2 The offer is aimed exclusively at entrepreneurs within the meaning of § 14 BGB, legal entities under public law or special funds under public law (B2B]. A contract with consumers is expressly excluded.

1.3 Deviating, conflicting or supplementary General Terms and Conditions of the customer shall only become part of the contract if and to the extent that the provider has expressly agreed to their validity.

3.1 By registering and creating a company account, the customer submits an offer to conclude a usage contract. The contract is concluded by the provider activating the access.

3.2 The provider grants new customers a limited, free trial period of 7 days to test the functionality. During the trial period, there are no claims to availability or support.

3.3 After the trial period expires, the access is automatically deactivated, unless the customer concludes a paid subscription. There is no automatic conversion to a paid subscription without explicit consent.

4.1 The provider provides the software with an availability of 99% on an annual average. Excluded are times for announced maintenance work as well as failures that are not in the provider's sphere of influence (e.g. force majeure, disruptions at hosting providers or map services].

4.2 The software is subject to continuous further development. The provider reserves the right to expand, change or restrict functions, provided that this is reasonable for the customer or serves security.

5.1 The customer receives the simple, non-transferable right, limited to the term of the contract, to use the software for its own operational purposes.

5.2 Any form of manipulation, reverse engineering, decompilation or automated reading of data (scraping] is prohibited. The customer is obliged to protect his access data from access by third parties.

5.3 Sharing accounts (account sharing] beyond the licensed number of drivers/users constitutes a breach of contract and entitles the provider to extraordinary termination.

6.1 Our ordering processes are carried out by our online reseller & Merchant of Record, Paddle.com Market Ltd. (Judds House, 18-29 Mora Street, London, EC1V 8BT, United Kingdom]. Paddle is the contracting party for payment processing.

6.2 All prices quoted are net prices and are subject to the applicable statutory value added tax, if applicable. Taxes are billed by Paddle.

6.3 Subscription fees are due at the beginning of each billing period. If a direct debit fails, the provider reserves the right to temporarily block access to the software until full payment has been received.

7.1 The provider is liable without limitation in the event of intent, gross negligence and for damages resulting from injury to life, limb or health.

7.2 In the event of slight negligence, the provider shall only be liable in the event of a breach of essential contractual obligations (cardinal obligations]. In this case, liability is limited to the typical, foreseeable damage. Strict liability for initial defects is excluded.

7.3 Liability for data loss is limited to the typical recovery costs that would have been incurred if the customer had regularly backed up data in accordance with the risk.

8.1 The contractual relationship is concluded for an indefinite period. The term depends on the selected package (e.g. monthly or annually].

8.2 The contract is automatically extended by the respective contract term, unless it is terminated before the end of the current term.

8.3 Cancellations can be made at any time directly via the customer portal or in writing (e-mail] to the end of the current term.

9.1 In accordance with the requirements of our reseller and contractual partner Paddle, customers have the right to revoke the conclusion of a paid subscription within 14 days without giving reasons and receive a full refund. The revocation period is 14 days from the day the contract is concluded (start of the paid subscription].

9.2 To exercise your right of revocation, you must inform us or our reseller Paddle of your decision by means of a clear statement. For the fastest possible processing, we recommend contacting Paddle customer support directly:
Paddle Contact Form / Chat
Alternatively, you can also send the revocation by e-mail to our support.

9.3 Please note that this right of revocation for subscription services only applies to the initial conclusion of the contract (the first subscription interval] and not to subsequent automatic renewals.

9.4 If the customer uses the software exclusively for commercial or self-employed professional purposes (B2B], there is no statutory right of revocation. However, as payment processing is handled via Paddle, Paddle's goodwill and refund regulations apply in case of doubt in order to ensure smooth international processing.